The primary aim of our service team is to ensure that the service needs of all our customers are met promptly and effectively to ensure continuous production.

As Ireland’s market leading supplier of both equipment and consumables, we have a wealth of technical knowledge in all aspects of printing. As a group, our diverse skill sets cross the breadth of the industry, which assists us in fulfilling our customers needs.

Our service department comprises 9 fully qualified engineers and is lead by Larry Kelly, our service Director. One third of company employees are engineers, which indicates the importance we attach to this key activity.

Larry Kelly, Service Director

Joining the company in 1983, Larry is one of our longest serving staff and has had direct responsibility for building up the service team. With over 35 years experience in the industry he has a well-deserved reputation for ‘getting the job done’. Starting with equipment installation, he co-ordinates our own engineering expertise with supplier technical assistance as required. Once initial install is completed, he ensures staff training is implemented, working closely with customers to confirm that every aspect is completed per specification. Post installation, his team ensure that production-threatening breakdowns are kept to a minimum using modern remote diagnostics together with regular on site inspections.

Derrick Kane, Service Manager

A qualified electrician, he joined the Reprocentre in 1985 and has been at the forefront of electronic imaging since the early days of imagesetters and scanners. He’s introduced all forms of Computer to Plate to a variety of customers across Ireland. Derrick has attended over twenty courses in Computer to Plate, workflow and more recently HP and Agfa industrial inkjet printing. He has accumulated a wealth of experience on DuPont Cromalin colour calibration, as well as Wasatch, Caldera and ApogeeX front ends.

Declan McBride, HNC Elec.Eng.

Our principle CtP product specialist, he joined the Reprocentre in 1998, having worked previously for Agfa. Declan is primarily responsible for servicing our commercial and very large format (VLF) CtP customers on the full range of Agfa/Screen engines. He has attended numerous platesetter and workflow courses and is highly experienced in all prepress processes. Recently taking on industrial inkjet, he is a member of our Agfa newspaper support team, which ensures that the 23 high-speed automated plate lines in Ireland are maintained on a 24/7/365 basis.

Frank Noone, CtP & industrial inkjet

Joined us in 1987 from Agfa, he also services the full range of CtP engines, in addition to our industrial inkjet devices. Frank is our plate processor specialist with extensive real world experience of fault finding, and has attended the full range of Agfa training courses. He is also a member of our newspaper support team.

Ciaran Gavin, Workflow & Networking specialist.

Ciaran joined Reprocentre in 1993 as an Apple trained Macintosh engineer and has progressed to become a leading specialist in server based workflows. He is responsible for all our Apogee customers and is a Microsoft Accredited Server technician. Ciaran prepares, from scratch, all our Apogee and EskoArtworks workflow systems. He also manages on site workflow implementation and subsequent fault analysis and has extensive Apple Macintosh and Windows applications knowledge.

Alan Keane, B.Eng.

When one of our newspaper customers ceased printing in 2006, Alan came to us with glowing references. He has a degree in Electronic and Computer engineering and is the lead member of our newspaper support team. In addition he has attended Agfa commercial CtP and HP industrial inkjet courses. Alan is familiar with a variety of workflows and has also been KB&A trained on the electronics of their multi colour XL and XXL format presses.

Darren Flynn, ATA technician.

Hired from a leading Irish automotive distributor in 2007 to join our newspaper support team, he has several Agfa high speed automated CtP courses under his belt. Darren is also responsible for servicing a range of Agfa and HP industrial inkjet printers as well as Horizon print finishing equipment

Robert Galbraith, CtP, workflow and networks

A qualified electrician, Robert joined Reprocentre in 2007 from the Belfast Telegraph where he was responsible for the workflow and systems and their CTP lines. He previously worked on commercial Agfa CtP Systems and Heidelberg presses. He has attended numerous Agfa courses and his responsibilities include Agfa commercial/newspaper CtP and workflow systems.

Accounts

Barbara Keenan, Purchasing Manager, Edele Core accounts & service co coordinator, Mairead Kane, Credit Control, Richard Noble, Financial Director, Bernie Murtagh & Jacqui Brady, Office Administrators NI
In our Dublin office Mairead Kane and Edel Core together with Bernie Murtagh and Jacqui Brady (in Belfast) have many years of experience with our customers and suppliers, providing telephone support for orders as well as accounting and administration for the Group.

Warehouse & Distribution

Chris Shelly, Austin Samblin, Keith McGrath warehouse & delivery
Barbara Keenan is the manager of this, the hub of the company. She is responsible for a 1,200 SqM warehouse, two delivery vans, 700 pallets positions as well as a wide variety of equipment to deal with all the machines and consumables we supply. Chris Shelley, Keith McGrath drive the vans and Austin Samblin picks orders as well as locating incoming goods.